Stride Terms of Service
Effective date: September 5, 2026 Last updated: September 5, 2026
These Terms of Service form a binding agreement between you and Life Tech Inc, a New Jersey corporation with offices at 120 Eagle Rock Ave, East Hanover, NJ ("Stride", "we", "us", "our"). They govern your use of the Stride website at stride.life, the Stride mobile applications, and all related features and services (together, the "Service").
Please read Section 21 carefully. It requires most disputes to be resolved by individual arbitration and limits your ability to participate in a class action. You may opt out of arbitration within 30 days.
By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. What Stride is and is not
Stride is a general wellness and self-tracking product. It lets you record meals, workouts, steps, weight, medications and other everyday health inputs, shows you those inputs over time, and generates educational guidance based on what you have recorded and what you have told us about yourself.
Stride does not provide medical advice. Nothing in the Service is a diagnosis, a treatment recommendation, a prescription, or a substitute for professional medical judgment. The Service does not create a doctor-patient relationship. Never disregard advice from a licensed clinician, or delay seeking it, because of something you read in Stride. Always talk to your own clinician before changing your diet, exercise, medications, or treatment plan.
Stride is not a medical device, is not intended to diagnose, cure, mitigate, prevent or treat any disease or condition, and has not been reviewed or cleared by the U.S. Food and Drug Administration.
Stride is not a substitute for care, monitoring, supervision, or emergency response. It does not monitor you continuously, and no person is watching your data in real time. We may not notice, and are under no obligation to notice or act on, anything you log, including anything that indicates a medical problem.
2. Emergencies
Do not use Stride for emergencies. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room. If you are having thoughts of harming yourself, call or text 988 to reach the Suicide and Crisis Lifeline. Messages sent through Stride, including to the coach, a nutritionist, or your crew, are not monitored for emergencies and may not be seen for a long time or at all.
3. Eligibility
You must be at least 18 years old to use the Service. The Service is offered only in the United States and is not directed to anyone outside the United States. We do not knowingly allow anyone under 18 to create an account. If we learn that an account belongs to someone under 18, we will close it and delete the associated data.
By using the Service, you represent that you are 18 or older, that you are using the Service for yourself, and that all information you give us is accurate.
4. Your account
You are responsible for maintaining the confidentiality of your login credentials and for everything that happens under your account. Notify us at hi@stride.life if you believe your account has been accessed without your permission.
You may not share your account, let another person log in as you, or create an account on someone else's behalf. Each account is for one individual. If you want another person to see your data, use the crew and trainer sharing features described in Section 10 rather than sharing your password.
5. Estimates and accuracy
Calorie counts, macronutrient values, portion sizes, step counts, calories burned, medication identifications, and any measurements derived from photos, video, audio or sensors are estimates. They are generated by automated systems that are imperfect and will sometimes be materially wrong.
Stride is designed around direction and pattern rather than precision. You should treat every number in the Service as approximate. Do not rely on any figure in Stride for any purpose that requires accuracy, including dosing, clinical decision making, or any decision where an error could affect your health.
You are responsible for reviewing and correcting what the Service records. Where the Service shows you what it recognized and offers you the chance to edit it, you accept the entry as recorded if you do not correct it.
6. The Stride coach
The coach is an automated conversational feature powered by artificial intelligence. It is not a person, not a clinician, and not supervised by a clinician in real time. It generates responses using your logged data, your profile, and general information. It can be confidently wrong, can misread your data, can miss things that matter, and can produce guidance that is inappropriate for your particular situation.
The coach does not diagnose, does not prescribe, and does not provide medical advice. Guidance from the coach is educational and general in nature even where it references your personal data. Use your own judgment and consult your clinician before acting on anything it says.
Your conversations with the coach are not confidential in the way a conversation with a clinician is. See the Privacy Policy for how this data is handled.
7. Medication features
Stride lets you record medications, log doses, and receive general information about the medications you have recorded, including possible interactions with foods or other substances.
Medication information in Stride is informational only. It may be incomplete, out of date, or wrong for you. Drug and food interaction information is general and does not account for your full clinical picture. Image-based identification of pills is unreliable, particularly for generic medications, which frequently change in appearance between manufacturers and refills. Never use Stride to confirm what a pill is, whether to take a dose, or whether a combination is safe. Confirm all of that with your pharmacist or prescriber.
Reminders and missed-dose indicators are a convenience feature. We do not guarantee that any reminder will be delivered, delivered on time, or delivered at all, and we are not responsible for a missed or duplicated dose.
8. Nutritionist sessions
The Service lets you book paid consultations with nutrition professionals. The following applies to those sessions.
Who provides them
Sessions are provided by licensed or credentialed nutrition professionals who are independent of, or separately engaged by, Stride. Each professional is responsible for their own professional judgment and for practicing within the scope of their license and the requirements of the state in which you are located. Availability may be limited or unavailable in some states.
What they are and are not
A nutritionist session is nutrition counseling. It is not a medical visit, does not include diagnosis or treatment of a medical condition, does not include prescribing, and does not create a physician-patient relationship. A nutrition professional may decline to answer questions outside their scope and may tell you to see a physician.
Booking, payment and cancellation
The price shown at booking applies to that session. Sessions may be paid in cash or with account credits where credits are accepted. You may reschedule or cancel without charge up to 24 hours before the scheduled start. Cancellations after that, and sessions you do not attend, are charged in full. If a professional cancels, or if a session cannot be delivered for technical reasons attributable to us, you will be offered a reschedule or a refund.
Recording and notes
Sessions may be documented. The professional may create notes, plans or recommendations that are stored in your account and used by the Service to inform future guidance. We will tell you before any session is recorded and will obtain your consent where consent is required.
Insurance
Unless the Service expressly states otherwise at the time of booking, sessions are paid out of pocket and are not billed to insurance. Where a session is billed to insurance, additional terms and notices will be presented to you before that session.
9. Relationship to Life Medical and other Life companies
Stride is offered by a Life company. Life Medical is a separate clinical practice with its own patients, its own records, and its own privacy notice.
Using Stride does not make you a patient of Life Medical or of any Life clinical entity. If you are separately a patient of a Life clinical entity, your clinical records are governed by that entity's Notice of Privacy Practices and not by these Terms. Data does not move between Stride and a Life clinical entity unless you specifically authorize it, and any such authorization will be presented to you separately.
10. Crew, trainers and sharing
The Service lets you share parts of your account with other people, including a personal crew and a trainer. You control what each person can see, and you can change or revoke access at any time.
You should understand the following before you share.
- Anything you share can be seen, saved, screenshotted, or repeated by the person you share it with. Revoking access stops future viewing. It does not undo what someone has already seen or copied.
- You are responsible for choosing who to share with and for what you post. Do not share other people's health information.
- A trainer with access to your account is not acting on our behalf. We do not employ, supervise, vet, credential, or endorse trainers, and we are not responsible for anything a trainer tells you or does. Any advice a trainer gives you is between you and that trainer.
- Content you post in a crew or feed is shared voluntarily. Once shared, we cannot control how others use it.
11. Connected accounts and devices
The Service may let you connect wearables, health platforms, glucose monitors, and, where available, your health records held by providers or health plans. Connections are made only if you initiate them and authorize them.
When you connect a third party source, you authorize us to receive data from it and to use that data as described in the Privacy Policy. Your relationship with the third party is governed by their terms, not ours. We do not control their data, their accuracy, or their availability, and a connection may stop working at any time.
You may disconnect any source at any time. Disconnecting stops future data flow. Data already received remains in your account until you delete it or close your account.
Where the Service offers a camera-based measurement feature, that feature is provided for general wellness information only, is an estimate as described in Section 5, and requires separate consent before it is enabled. It is not a substitute for a validated medical device such as a blood pressure cuff, and you should not use it to make decisions about medication or treatment.
12. Subscriptions and billing
Plans and free tier
Some features are free. Others require a paid subscription. The features included in each tier, and the price, are shown in the Service and may change as described below.
Automatic renewal
YOUR SUBSCRIPTION RENEWS AUTOMATICALLY. When you start a paid subscription, you authorize us or our payment processor to charge your payment method the then-current price, plus tax, at the start of each billing period, until you cancel. Renewal continues until cancelled, and cancellation must occur before the start of the next billing period to avoid that charge.
You may cancel at any time from your account settings, or by contacting hi@stride.life. Cancellation takes effect at the end of the current billing period. You keep access to paid features until that date.
Free trials and introductory pricing
If you start a free trial or an introductory rate, the subscription converts to the standard price automatically at the end of that period unless you cancel first. We will tell you the conversion date and price before you are charged where required by law.
Price changes
We may change subscription prices. We will give you at least 30 days' notice before a price change affects you, and the new price applies at your next renewal. If you do not accept the new price, cancel before that renewal.
Refunds
Subscription fees are non-refundable except where required by law or where we choose to issue a refund. Cancelling does not entitle you to a refund of the current period. Nutritionist session refunds are handled under Section 8.
App store purchases
If you subscribe through the Apple App Store or Google Play, that store processes your payment and controls your subscription. You must manage and cancel through the store's own settings, and the store's refund policy applies rather than ours. We cannot cancel or refund a store-billed subscription on your behalf.
Failed payments and taxes
If a payment fails, we may retry, suspend paid features, or close the account. Prices are exclusive of tax unless stated, and you are responsible for applicable taxes.
13. Referral credits
The Service may offer credits when someone you refer becomes and remains a paying subscriber. Credits can be applied against amounts you owe us for the Service, including subscription fees and eligible in-app services.
- Credits are earned only on an active paid subscription of a referred user. Credits are never earned on, tied to, or increased by any clinical service, any medical visit, any prescription, any referral to a clinician, or anything billed to insurance or to any federal or state healthcare program.
- Credits have no cash value, cannot be redeemed for cash, cannot be transferred or sold, and expire when your account closes.
- Credits stop accruing when the referred subscription lapses, is refunded, or is charged back.
- We may cap, adjust, suspend, revoke or discontinue credits at any time, and we may withhold or claw back credits we believe were earned through self-referral, fake accounts, spam, incentivized signups, or any other abuse.
- You may not promote Stride in a way that is deceptive, that spams people, that misstates what Stride does, or that claims Stride diagnoses or treats anything. You must disclose that you receive a benefit when you recommend Stride, as required by FTC endorsement rules.
14. Acceptable use
You agree not to do any of the following.
- Use the Service for anything unlawful, or to harass, abuse, defame or harm anyone.
- Upload another person's health information, image, or personal data without their permission.
- Attempt to access another user's account or data.
- Reverse engineer, decompile, scrape, or use automated means to extract data from the Service.
- Interfere with the Service, probe it for vulnerabilities, or circumvent any security or rate limit.
- Use the Service or its outputs to build a competing product, to train a machine learning model, or to create a derivative dataset.
- Use the coach or any feature to generate content that is unlawful, that impersonates a clinician, or that you present to others as medical advice.
- Resell, sublicense or commercially exploit the Service without our written permission.
15. Your content
You keep ownership of what you put into Stride, including your logs, photos, audio, notes and posts ("Your Content").
You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, adapt and display Your Content solely as needed to operate, secure, support and improve the Service for you, and to provide the features you use. Where you share content with a crew, a trainer, or a nutrition professional, this license extends to making it available to them as you directed.
We may create de-identified and aggregated data from Your Content, and we may use that data for any lawful purpose, including improving our models and features and producing statistics. De-identified data will not identify you and we will not attempt to re-identify it.
You represent that you have the rights to Your Content and that it does not infringe anyone's rights or violate any law.
16. Our intellectual property
The Service, including its software, design, text, graphics, the Stride name and logo, and the Life name and logo, is owned by us or our licensors and protected by intellectual property law. We grant you a limited, personal, non-transferable, revocable license to use the Service for your own non-commercial use, subject to these Terms. No other rights are granted.
If you send us suggestions or feedback, we may use them without restriction, obligation or compensation.
17. Third party services
The Service uses and links to third party products, including hosting, payment processing, analytics, food and nutrition databases, drug information databases, wearable data platforms, and artificial intelligence providers. We are not responsible for third party products, their content, or their practices. Your use of a linked third party service is governed by that party's terms.
18. Termination
You may stop using the Service and close your account at any time from your settings or by contacting us. Closing your account cancels your subscription going forward and does not entitle you to a refund of amounts already paid.
We may suspend or terminate your access at any time, with or without notice, if you breach these Terms, if we suspect fraud or abuse, if required by law, or if we discontinue the Service. If we terminate without cause, we will refund the unused portion of a prepaid subscription period.
Sections 5, 15, 16, 19, 20, 21 and 22 survive termination.
19. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR FREE, THAT ANY ESTIMATE, MEASUREMENT, RECOGNITION OR GUIDANCE WILL BE ACCURATE, COMPLETE OR APPROPRIATE FOR YOU, OR THAT ANY REMINDER OR NOTIFICATION WILL BE DELIVERED.
WE ARE NOT RESPONSIBLE FOR ANY DECISION YOU MAKE, OR FAIL TO MAKE, BASED ON THE SERVICE, AND WE ARE NOT RESPONSIBLE FOR THE ACTS OR OMISSIONS OF ANY TRAINER, CREW MEMBER, OR INDEPENDENT PROFESSIONAL YOU ENGAGE THROUGH THE SERVICE.
*Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you.*
20. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY.
OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS.
You agree to indemnify and hold us harmless from any claim, loss, liability or expense, including reasonable legal fees, arising from your use of the Service, your content, your breach of these Terms, or your violation of any law or third party right.
*These limits do not apply to liability that cannot be limited by law, including for gross negligence, willful misconduct, or death or personal injury caused by our negligence where such limitation is prohibited.*
21. Dispute resolution and arbitration
Informal resolution first
Before filing a claim, you agree to contact us at hi@stride.life and give us 60 days to resolve the dispute informally.
Binding arbitration
If we cannot resolve it, you and we agree that any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The Federal Arbitration Act governs this section. Arbitration will take place in Morris County, New Jersey, or by video or telephone at your election, and judgment on the award may be entered in any court with jurisdiction.
Class action waiver
YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY FORM OF REPRESENTATIVE PROCEEDING.
Your right to opt out
You may opt out of this arbitration agreement by emailing hi@stride.life with your name, the email on your account, and a statement that you are opting out of arbitration, within 30 days of first accepting these Terms. Opting out does not affect any other part of these Terms and will not affect your use of the Service.
Exceptions
Either party may bring an individual claim in small claims court, and either party may seek injunctive relief in court to protect intellectual property rights.
22. General terms
Governing law. These Terms are governed by the laws of the State of New Jersey without regard to conflict of law rules. Subject to Section 21, the state and federal courts located in Morris County, New Jersey have exclusive jurisdiction.
Changes to these Terms. We may update these Terms. If a change is material, we will give notice in the Service or by email at least 14 days before it takes effect, and continued use after that date means you accept it. If you do not accept it, stop using the Service and close your account.
Changes to the Service. We may add, change, or remove features at any time. We may discontinue the Service entirely with reasonable notice.
Notices. We may give you notice by email to the address on your account or by a message in the Service. Notices to us go to hi@stride.life.
Assignment. You may not assign these Terms. We may assign them in connection with a merger, acquisition, financing or sale of assets.
Severability and waiver. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of it.
Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us regarding the Service.
23. Contact
Life Tech Inc
120 Eagle Rock Ave
East Hanover, NJ
hi@stride.life